WE COLLECT INFORMATION THE FOLLOWING WAYS:
1) When you give it to us or give us permission to obtain it
2) We get technical information when you visit our Sites and/or Services
We may collect technical information about you whenever you visit our Sites or use our Services. Technical information we collect may include the user agent, and technical information about your means of connection to our Site, such as the type of device you use, the device screen size, browser type, geographic location (country only), unique device identifiers, Internet Protocol address, mouse events (movements, location and number of clicks), landing pages, operating system, information about your use of our Services and other similar information.
3) Our partners and advertisers collect and share information with us
We use Google Analytics, a web analysis service of Google Inc. (“Google”) which assists website owners and operators in learning and understanding the usage patterns of visitors who use their websites by collecting information, namely; which individual web pages were visited, how long users spent on the website, which websites referred the most visitors, general geographic location of visitors, and other similar anonymous statistics.
We also use Google AdWords remarketing services to advertise on third-party websites including Google, to visitors who have previously visited our Sites or Services. The advertisement can be on the Google search results page or a website that has the Google display network implemented. For this reason, third-party vendors including Google may create several cookies on your device.
We also enable Hotjar, an analysis software, by inserting a tracking code within our Sites and Services, which further transmits to Hotjar servers based in Ireland (EU).
This tracking code contacts Hotjar’s servers and provides a script to your device accessing the Site or Service. This script will capture specific data related to your interaction with that particular Site or Service. This information is then sent to Hotjar’s servers for further processing. Through these tools, we receive heatmaps, visitor’s recordings, funnels and form analysis, that help us to provide you with a better experience and service as well as assist us in diagnosing technical problems and analyse user trends.
Hotjar uses cookies to collect technical information including standard internet log information and details of your behavioural patterns when you visit our Sites and Service. This is done to provide you with a better experience, identify preferences, diagnose technical problems, analyse trends and generally to help improve our Sites and Services. Hotjar may also use cookies to record login details on your device. This helps to determine whether a particular device previously visited our Sites or Services so that the login details would not have to be re-entered each time you visit that Site or Service. Hotjar also uses cookies to determine if someone has opted out of being tracked by Hotjar services.
We also get information about you and your activity outside our website and services from our advertisers and other third parties we work with , or other publicly available sources.
Online advertisers or third parties share information with us to measure or improve the performance of our services, or to figure out what kinds of ads to show you.
HOW TO PREVENT COOKIE STORAGE AND OPT-OUT?
You may choose to set your web browser to refuse cookies or to alert you when cookies are being sent.
HOW WE USE COLLECTED INFORMATION
We may use your information for the following purposes:
- Provide the Service(s) you request;
- Bill and collect for the Service(s) provided to you;
- Send you marketing communications;
- Provide customer care;
- Protect our rights or property;
- Enforce the Terms of Service;
- Comply with legal requirements;
- To improve our Sites and Services;
- Respond to your inquiries, questions, and/or other requests; and
- Respond to court orders, subpoenas or other legal proceedings.
According to the privacy legislation, we are required to disclose on what legal grounds we are able to use your information. We require your information because of the contractual agreements between you and us.
Next to this, as far as local regulations allows, we can use your information in the case of legitimate interest. This means that we want to provide you the most optimal and personalized service possible. Of course, we keep your privacy in mind at all times.
We could have a legal obligation to use your information. When we suspect fraud, for example. And sometimes you have provided us permission to use your information. This is the case when you subscribe to the newsletter. We keep track of this appropriately.
HOW LONG WE KEEP YOUR INFORMATION
We will retain your information for as long as needed to provide our services to you. We will retain your information as necessary to comply with our legal obligations, resolve disputes and enforce our agreements.
When we no longer need to use your information and there is no need for us to keep it to comply with our legal or regulatory obligations, we will either remove it from our systems or depersonalize it so that we can’t identify you.
HOW WE PROTECT YOUR INFORMATION ALSO OUTSIDE THE EU
SHARING YOUR INFORMATION
We share your information with online advertisers and third- party companies that we or they use to audit or improve the ads or content on websites and apps (for example, through Google Analytics and Google Adwords).
CHILDREN’s PRIVACY
CALIFORNIA PRIVACY RIGHTS
ACCEPTANCE OF PRIVACY POLICY
CHANGES TO THIS PRIVACY POLICY
CONTACTING US
We want you to be in control of how your personal data is used by us. You can do this in the following ways:
- You can ask us for a copy of the personal data we hold about you.
- You can inform us of any changes to your personal data, or you can ask us to correct any of the personal.
- In certain situations, you can ask us to erase, block, or restrict the processing of the personal data we hold about you.
- In certain situations, you can also ask us to send the personal data you have given us to a third party.
Where we use your personal data on the basis of your consent, you are entitled to withdraw that consent at any time subject to applicable law. Moreover, where we process your personal data based on legitimate interest, you have the right to object at any time to that use of your personal data subject to applicable law.
We rely on you to ensure that your personal data is complete, accurate and current. Please inform us of any changes to or inaccuracies of to your personal data by contacting us immediately.
Please contact us in case you want to receive data we saved about you, if want your data to be corrected, suspended or deleted, or if you have any other question.